File a Complaint

Report a malfunction or problem encountered with a professional

What is this section for?

This section allows you to report a malfunction, irregularity or problem encountered with a tourism professional registered on our platform.

Please fill out this form with as much detail as possible to allow us to process your report effectively.

Your name *

Your email address *

Your phone

Name of professional concerned *

Type of activity *

Date of incident

Location of incident

Nature of the problem *

Detailed description of your report *

Supporting documents You can attach photos, documents, invoices, etc. (accepted formats: PDF, JPG, PNG)

I accept that my data will be processed as part of this report and I certify the truthfulness of the information provided. *

We will acknowledge receipt within 48 hours and process your report within 15 working days.

Your report is processed confidentially and your data is protected.

We conduct a thorough investigation and take appropriate measures according to the severity of the facts.